Contents Introduction Business Relationships Compliance Added value Human Rights and business distribution ethics Attractive employer Customer relations The success of HUBER+SUHNER is directly linked to its ability to cultivate mutually beneficial and trusting relationships with its customers. In 2020, HUBER+SUHNER served a customer base of ap- proximately 5 000 buying clients. However, the majority of its sales are linked to key customers with whom the Group has established long-term relationships. from different segments. Th tive involves additional tea required to make sure the cust met. With the “Godfather Progra are assigned a representativ management to give them th be heard by senior manag strengthening mutual trust. Customer relations at HUBER+SUHNER are structured along the company’s three mar- ket segments: Industry, Communication, and Transportation, with dedicated sales teams in key countries. Approximately 460 employees in sales and distribution mainly serve other busi- nesses (B2B) rather than end consumers (B2C). Values for a seamless customer experience Trust is the core value underpinning the customer relations of HUBER+SUHNER. In order to succeed, the company has to be a com- petent partner in engineering, logistics, and supply chains, in addition to being an innovative solution provider. To uphold confidence, the company must also be able to provide its expertise on short notice via physical meetings, as well as through digital channels. Personal interactions remain paramount Personal contact is crucial to build and maintain close relationships with customers. They typ- ically interact with the same HUBER+SUHNER representative, even when ordering products Regulatory and sustainabil requirements HUBER+SUHNER primarily serv whose expectations and dem those of consumers. In busin (B2B) markets, regulatory re compliance with laws domina Group must be able to anticipa in regulatory requirements (for al compliance) in order to dev to meet market needs and cu tions for many years to come. B responsibility and enhancing performance, HUBER+SUHNE the sustainability efforts of its thus positions itself as a reliable technical expertise and produ Product information and la Transparent product informat are important to HUBER+SUH ly communicate with custom satisfy regulatory requiremen puts a lot of effort into ensuring standards and regulations su RoHS.
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